Terms & Conditions

Updated August 28, 2024.

Please do NOT make a booking at LPTC if you do not accept these Terms & Conditions.

LPTC General Conditions

Everyone attending LPTC is subject to the LPTC Terms & Conditions.
LPTC has the legal right to deny anyone entry and/or instruct anyone to immediately leave the LPTC facility at any time.
LPTC reserves the right to cancel any booking at any time that does not comply with these Terms & Conditions.
Anyone refusing to comply with our T&C's will be asked by LPTC authorised personnel to immediately leave the LPTC facility; and if the people refuse then the Police will be called immediately.

LPTC Court Hire

LPTC will only accept bookings with full payment. ie No payment = no booking.
Bookings can be made Online or via Reception 93717122
No court hire bookings can take place that are for a Commercial activity (eg Competitions, Tournaments, Social Events, Coaching) at LPTC unless first authorised in writing by LPTC Management.

LPTC Court Hire Cancelations

Every request to change/move/alter a booking is treated the same as a request to cancel a booking.

If you provide More than 24 hours notice prior to the start time of a booking you will receive a full credit on your LPTC Profile Account (refer to "Credit on your LPTC Account") equal to the cost of the booking being deleted.
- To cancel a booking outside the 24 hrs notice period :-
Option 1 = Online and then click “view my current bookings” link (under the calendar on the right), and . . .
Option 2 = Phone Reception on 93717122
NO Cancelations are accepted within 24 hours of the start time of a booking. ie It is 24 hours, not just the day before.
We have this policy in place for the benefit of everyone because it means
- It deters people booking and canceling-changing late which has made it hard for others to book the court;
- We are all booking knowing the policy and it should not become other people problem if a person who has booked a court has a change of plans for any reason be it in that persons control or out of their control (eg an accident).

LPTC Wet Weather

If you are in doubt about the conditions at LPTC please phone Reception on 93717122 and ask about the condition of the court you have booked.
- LPTC reception will determine if any court is unplayable due to inclement weather conditions.
If your court is actually unplayable then your booking will be deleted and you will be provided with a full credit (It might take up to 24hrs to process).
We have this specific Wet Weather Policy because the courts at LPTC have exceptional drainage which means our courts are rarely unplayable. ie It takes a great deal of rain to wash them out.

Credit on your LPTC Account

LPTC does not refund any credits.
Credit will expire after 12 months from the date of its creation: ie Use the credit within 12 months or lose it.

Alcohol at LPTC

Alcohol is not allowed to be sold or consumed by anyone while at LPTC, with the exception of;
1. Cafe patrons who are allowed to purchase alcohol fro the cafe and consume it while within the cafe seating areas,
2. A hirer that provides LPTC Management with documentary evidence that they have the legal right to sell or give away alcohol at LPTC (eg "Social Serve" are licensed to legally sell alcohol during their events at LPTC).
Any hirer seeking authority to sell or consume alcohol at LPTC must provide LPTC Management with the documentary evidence prior to making a booking in which they intend to have alcohol consumed.

Coaching on LPTC Courts

Casual Court Hirers are NOT permitted to conduct any coaching, of any form, on LPTC Courts.
Coaching programs on LPTC courts can only be provided by LPTC Approved Coaches; and people having lessons with LPTC Approved Coaches are customers of that coach, so they should deal directly with the coach.
Everyone attending LPTC is subject to the LPTC Terms & Conditions, irrespective of whether they are in a coaching program provided by a LPTC Approved Coach or not.

Third Party Programs and Events at LPTC

LPTC hires courts to organisations and individuals who conduct their own programs and events at LPTC.
- Anyone participating on those programs/events, wether they be paid or free programs/events, must refer to that organisation and/or individual for their specific Terms & Conditions.
Everyone attending LPTC is subject to the LPTC Terms & Conditions, irrespective of whether they are attending a program/event conducted by a third party or not.

Privacy

Updated March 30, 2022

Information Collected

Information collected by Lyne Park Tennis Centre is personal information, as defined by the Privacy Act 1998.
The data includes your first name, last name, email address, telephone numbers, postal address. Data for children in coaching/comp/camp programs includes parent/guardian first name, last name, email address, telephone numbers, postal address and childs date of birth.

How the information is used

Lyne Park Tennis Centre uses your personal information so you can identify yourself when making an online booking or registration, to contact you about a specific booking or registration or payment, to send accounts and identify your payments, and to keep you informed (if you request it) of events that may be of interest to you. Your personal information is not used for commercial purposes and is not distributed to any other organisation for any purpose.

Accessing your information

To access stored information that relates to you, go to the Update Details page after providing your log in details. This page allows you to change your information.

Security

Lyne Park Tennis Centre site is protected by 128-bit Secure Sockets Layer technology. This is indicated by the padlock symbol on your browser and means that all data sent between your browser and the server is encrypted, including your log in, profile and credit card details. Credit card transactions are processed immediately using a secure payment gateway to the banking system, so we do not store your credit card details and provide you with instant feedback on the status of a transaction.

ABN: 47 001 964 647
info@lptc.com.au